Who's Your Landlord????

There is something really strange about leasing offices. At mine, it is rare that I have a good experience or even speak to anybody working there that seems moderately competent. My favorite situation was when the manager told me that there was a "flat fee" for trash collection, and that it "varied" according to how many times they pick up trash in a month. Okay then. So my roommate is having a lot of fun right now. I'm moving out, and they have to re-check her credit and all to make sure she qualifies on her own. Yesterday they called her to update her on the status of her application. They said that everything was in order, but they just had to check in with her previous landlord. The funny thing is that they were her previous landlord. She stated that fact to them and they claimed that they were just going to go over a couple things with the manager.