P&AF's car battery died yesterday. I heard this is a common occurrence in the desert. I guess the heat stresses the batteries out or something. The car is still under warranty, but it sure has been a pain to get the stupid battery replaced. The tow truck from roadside assistance was given the wrong address to start. Then the service department was a mess. To borrow a term from B, (though I don't like to swear in the blog) it was a clusterf*ck. Or catastrof*ck (borrowed from Jon Stewart,) if you prefer. The service representative appeared to have the thinking capacity of a cockroach. He refused to do anything about looking at the car yesterday, and he also would not authorize a rental. He wouldn't even make an appointment for today. I'm honestly not really sure what the point of his job was. It was just a battery for gosh sakes! His high intelligence is illustrated in this example.
SF(You can guess what that stands for): "You see, our technicians put in long days. They work twelve hour days. They are here from 8AM until 5PM every day."
Now, why the special service manual from the dealership lists that their service department is open from 7AM-7PM Monday through Friday, I'll never know. Even SF made sure to remind us every 5 minutes that he was off at 6:00PM, errr...5:30PM. Anyway, they promised that the car would be ready today at 5PM, so that is where we're headed. I'm still skeptical. They also promised that the "Quick Lube" department would be able to take the car at 1:30 PM today. That didn't so much happen, and the car wasn't even seen until 3PM.
There were many other angry customers sitting around the service department yesterday too--my favorite comment was, "I hate this f*cking place. Are you guys getting the royal screw too?"
I'm going to stay away from Bill's in the future.
2 comments:
You guys should sell the car and buy some rollerblades. Yes, thats exactly what you should do.
We have rollerblades. It's too hot to rollerblade in the summer. The wheels would melt.
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