Wednesday, April 29, 2009

Competitive Selling

This past weekend, I purchased a couple clearance items in the Dillards workout wear department. I love that place. They have the softest yoga clothes, and if you time it right, the prices are amazing.

Anyway, I walked off the escalator and was greeted by a sales person (SP#1). I walked around the department for awhile and found a pair of pants that I really liked. Unfortunately, they were only available in one size. And, it wasn't mine. Soon, another sales person (SP#2) happened along. I asked her if they had any more sizes in the pants. She said that they didn't and pointed out a few other pairs of pants.

I was mid-sentence, professing my love of the Dillards yoga wear, when SP#1 made a comeback.

M: "This place has the greatest..." (voice trailing off in confusion as I begin to notice SP#1 and SP#2 arguing.)

SP#1: "I greeted her first. She's mine."

SP#2: "That's fine. I'm going to lunch. You can have her."

SP#1 walks away.

SP#2 (to M): "Well. What was that all about? I'm sorry. That was embarrassing. Did she say anything to you?"

M: (Assuming she's asking if SP#1 was rude.) "No..."

SP#2: "Ugh...she didn't even greet you? What was she talking about?"

M: "No, no. I mean, she said, 'Hello' when I got off the escalator."

SP#2: "Well, if I were you, I'd just go somewhere else completely to purchase your items."

I continued shopping in the department and then checked out with SP#1. Technically she did greet me first. And I wasn't going to walk around looking for someone else.

As I was checking out, SP#2 came back to get her purse from behind the counter. She gave me a brief conspiratorial/slightly admonishing eyebrow-raised look. I shrugged.

Weird. Who knew Dillards had such a competitive sales environment?

1 comment:

Janice, Darren and Evan said...

WOW....that is crazy- arguing over getting your commission. I mean really ladies is the economy we live in that bad?