It's Just Like The California DMV

I am a few days away from graduating. And today I receive a letter in the mail saying that something hasn't been submitted for my graduation, and my degree cannot be conferred until it is. I have been calling and emailing the graduate college for WEEKS trying to confirm that everything is submitted. I have not received one response. Although, someone from my department did tell me not to worry; he assured me that they wouldn't hold me back from graduating and that they were going through a big software conversion. I realize that software/database conversions can be pretty awful; I have experienced plenty of hiccups with that myself. I just can't believe that it brought everything to a standstill. And, I can't believe that 3 days prior to graduation they sent me a LETTER telling me that I haven't met the requirements. I feel like I am getting letters from the California DMV telling me that I have gotten toll violations when my car isn't even registered in California all over again. Every time I think that I have everything taken care of, it isn't. And, no matter what I do, I can't seem to proactively make sure that everything is done.